Effective 5 September 2026. Version 2 — 19 September 2026. This is a plain-language agreement.
[TO CONFIRM: operating entity name, registered address, jurisdiction and governing law/venue for this agreement].
recall is a memory service for people and their AI agents. You send it text (conversations, documents, notes); it extracts decisions, lessons, preferences and facts, stores them as records in a graph, and returns them to you and to the agents you authorise.
You are responsible for the credentials, keys and connected apps on your account, and for what the people and agents you invite into a workspace do there. An owner controls a workspace; admins and members have the access the owner grants. You may revoke any key, app or membership at any time.
Everything you store stays yours. We do not sell it, train models on it, or share it with anyone but the people and agents you grant access to. Transcript text is discarded after extraction unless you turn on "keep transcript text". Records are never deleted by the service; corrections are stored as supersessions so history is preserved. You can export your data on request and close your account, after which it is deleted from backups within 30 days — longer than every backup retention window we can currently evidence (see Privacy and data for exactly how long each backup copy is kept).
Extraction, chat and consolidation run on the model endpoint your workspace configures. If you use a hosted default, the provider named in Settings processes your text under its own terms.
Do not store content you have no right to store, do not attempt to reach another workspace's data, and do not use the service to harass or defraud. We may suspend accounts that do.
The service is provided as is. We keep backups and monitor the machinery, but we do not guarantee uninterrupted service, and we are not liable for losses arising from its use beyond the fees you paid in the previous three months.
We will announce material changes in the app at least 14 days before they take effect.
[TO CONFIRM: legal/support contact email].